Delivery


DELIVERY


You will get confirmation of your order and a receipt for payment via email. Please double check the details of the email - if anything is wrong, please get in touch straight away. Email us at help@blackmountain.bike, call us on 01291 639890 or chat below.

UK and EU STANDARD DELIVERY (£8): KAPĒL and HŪTTO bikes are made to order and inspected and despatched within 5-8 working days of your order. Once despatched, the bike should arrive the following working day, between 8am to 6pm. So it's best to allow for up to 10 working days for this service.

REST OF WORLD DELIVERY : We can deliver KAPĒL and HŪTTO bikes anywhere in the world. Please contact us at help@blackmountain.bike, call us on 01291 639890 or chat below for more information. 

ECONOMY SHIPPING (FREE!): Bikes are prepared, inspected and despatched within 3-4 working days of your order. Once despatched, the bike should arrive the following working day, between 8am to 6pm. So it's best to allow for up to 5 working days for this service.

EXPRESS SHIPPING (£10): When you check-out, you can choose our Express Shipping service. So if your order is placed before 12 noon, your bike will be delivered 2 working days later (including Saturday). This service applies for deliveries to England, Scotland & Wales - excluding the Scottish Highlands, Islands and Channel Islands (but we can still send pretty quickly to these places - drop us a line for more information.)

NEXT DAY DELIVERY (£20): When you check-out, you can choose our Next Day service. So if your order is placed before 12 noon, your bike will be despatched the same day, and delivered by DPD, by midday the next day (including Saturday!). This service applies for deliveries to England, Scotland & Wales - excluding the Scottish Highlands, Islands and Channel Islands (but we can still send pretty quickly to these places - drop us a line for more information.)

SCHEDULED DELIVERY(£5): When you check out, choose Scheduled Delivery if you have a specific day in mind that you’d like to receive your bike. We will contact you after you’ve placed your order to choose a date delivery date any time from 3 days to 10 days from now, Monday to Saturday. For urgent delivery (within the next 2 days) choose the Express or Next Day option.

PINTO & SKØG UK ISLANDS DELIVERY (£20):
We ship to the Isle of Man, Guernsey and Jersey on a 3-5 day service. This is a DPD service so you'll receive all tracking information and an estimated delivery time from them.
EU DELIVERY (FREE):We deliver to all EU countries within 3-5 working days. We use either FedEx or DPD as our courier depending on where exactly the items are going. You'll receive full tracking information when your purchase leaves our warehouse. For any questions, drop us a line!

PINTO & SKØG REST OF EUROPE DELIVERY (£25):We deliver to the following European countries on a 3-5 day service with either DPD or FedEx: Albania, Andorra, Bosnia Herzegovina, Iceland, Liechtenstein, Macedonia, Monaco, Montenegro, Norway, San Marino, Serbia, Switzerland, Turkey, Vatican City. If your country is not listed, please get in touch. We can arrange delivery on a case by case basis.

We offer great shipping rates to the following countries. If your country is not listed, please get in touch and we can arrange shipping for you. International delivery takes 3-5 days.
Please note: Orders to destinations outside the EU don't include VAT and the customer is responsible for paying the relevant duties/taxes when the goods are imported. The courier will arrange this with you. Failure to do so will result in the items not being delivered and a re-stocking charge.

Australia

 £       50.00

Brunei

 £       85.00

Canada

 £       30.00

Hong Kong

 £       50.00

New Zealand

 £       50.00

Singapore

 £       65.00

United Arab Emirates

 £       85.00


Your bike will arrive in a cardboard box that measures 84cm x 22 x 52 for the PINTO, and 94cm x 22 x 57 for the SKOG. Please keep the box and all packaging incase you need to return the bike, or transport or store it.
For UK deliveries, and some of Europe, we use DPD to deliver your bike. You’ll get a one hour delivery window, with notification by SMS and email, so you don't have to wait in all day. You can also track your bike using the DPD ‘’follow my parcel’” service, watching progress of your bike delivery on a real-time map, all the way down to a final 15 minute timeslot. If you can’t be at home for the delivery, you can either rebook the delivery or choose to have your bike delivered to one of DPD’s 2000+ local 'Pickup Shops'. 
For international deliveries, we use either DPD or FedEx. 

Have you got a tracking number? If so, the quickest thing to do is, is to use this reference on DPD’s tracking and help page here. On this page you can also, change your delivery slot, change delivery to a Pickup Shop, or rebook the delivery if you’ve missed it.
If you’ve ordered a bike and haven’t received a tracking number from us, then do get in touch straight away. Email us at help@blackmountain.bike, call us on 01291 639890 or chat below.

Relax – with our courier DPD, you have lots of options. You can re-arrange the delivery for another time, change delivery to a local DPD Pickup Shop (such as a supermarket or pharmacy), or opt to leave the bike with a neighbour. You can choose any of these options quickly using the DPD tracking page here, or by following the link sent to your phone/email.