WARRANTY

What warranty comes with bike?

Our EPOK series bikes have a 3-year warranty on the frame, forks and belt-drive system and a 2-year warranty on non-consumable components. This covers manufacturer faults, but not normal wear and tear (so bits like tyres, tubes, brakes pads are excluded). Your statutory rights are not affected by our warranty.

I’m selling the bike - does your original warranty go with the bike?

Yes . Our warranty applies to the bike, not just the first owner. You will need to transfer the warranty to the new owner, using our Warranty Transfer Form – contact us and we’ll send you a copy at hello@blackmountain.bike or phone on 01291 639890 (Mon-Fri 10:00-17:00)

Are there any exclusions?

The warranty does not cover normal wear and tear, or racing/competition use.