TERMS AND CONDITIONS

Terms & Conditions

Black Mountain Bikes and www.blackmountain.bike are trading names of Jennock Ltd. We recommend that you print out and keep a copy of these terms and conditions for future reference. These Terms and Conditions govern your use of our website. We reserve the right to change the Terms and Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.

Our Terms and Conditions are subject to change without notice.

These terms and conditions apply to all interactions and transactions on this site. Please read them carefully. They do not affect your statutory rights.

This site is owned and operated by Jennock Ltd t/a Black Mountain Bikes (‘Black Mountain, Black Mountain Bikes, ‘we’ or ‘us’ or ‘our’). If you have any questions or comments with regard to these terms and conditions please contact us by either email: help@blackmountain.bikes or phone: 01291 639890 (Monday–Friday, 10:00 to 17:00).

These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website.

THE CONTRACT BETWEEN US

Any contract for purchases made through the website will be with Jennock Ltd t/a Black Mountain Bikes. Black Mountain Bikes must receive payment of the whole of the price for the goods that you order (unless a deposit has explicitly been paid) before your order can be accepted, and the contract formed.

Once payment has been received Jennock Ltd t/a Black Mountain Bikes will confirm that your order has been received by sending an email to you at the email address you provide in your registration form. The shipment email will include your name, the order number and the total price. Jennock Ltd t/a Black Mountain Bikes acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.

Black Mountain Bikes is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.

THIS WEBSITE

Jennock Ltd t/a Black Mountain Bikes own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited.
You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.
While we will use reasonable endeavours to verify the accuracy of any information we place on the Black Mountain Bikes website, we make no warranties, whether express or implied in relation to its accuracy.
We make no warranty that the Black Mountain Bikes website will meet your requirements or will be uninterrupted, timely or error–free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website.
We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Black Mountain Bikes website.

PAYMENT DETAILS

Jennock Ltd t/a Black Mountain Bikes accepts payment by Visa, MasterCard, Switch, Maestro, Delta, PayPal, and Amex through PayPal. All product prices and delivery charges are shown in UK pounds sterling and are inclusive of VAT at UK rates, unless you use our currency switcher.

Jennock Ltd t/a Black Mountain Bikes takes responsibility to ensure that your payment is secure. We do this via secure payment pages and by secure PayPal servers.

Customers ordering from outside of the EU are responsible for any customs charges, including duty and VAT. Customers will be billed for any charges not paid.

AVAILABILITY OF GOODS YOU ORDER

If Black Mountain Bikes has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited by us from your credit card will be re-credited to your account and Black Mountain Bikes will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. Jennock Ltd t/a Black Mountain Bikes will not be obliged to offer any additional compensation for disappointment suffered.

Please note: we endeavour to bring our customers the best value we can by running special offers, but please remember stocks are limited at the special offer price, and subject to availability. We update our website as quickly as we can to minimise disappointment. The process of updating the website when goods have sold out at promotional price can take a few hours to update.

DISCOUNTS

Any discounts used on orders placed on this website are honoured at our discretion. We reserve the right to withdraw or cancel any orders where we believe the discount has not been used in its proper manner, or for its true purpose. Discounts can only be used within the specified time frame, and cannot be used retrospectively. Any discounts offered are done so at our discretion and should be seen as a goodwill gesture, not a right.

CANCELLATION

Under the Consumer Rights Act 2015 you have the right to cancel your order within 14 calendar days.

To cancel your order please contact our customer service team at help@blackmountain.bikes or phone: 01291 639890 (Monday–Friday, 10:00 to 17:00) Please ensure you retain possession of your order and take reasonable care of it. We retain the right to inspect any returns and deduct monies for wear

VAT AND DUTY

We charge VAT at the current rate to the UK and to EU countries. No VAT is charged on goods with a shipping address outside of the EU. You are required to pay the relevant local taxes and duties. Failure to do so will result in the goods not being delivered and a re-stocking charge will apply.

RETURNS

View our RETURNS page for details of our extended returns policy.

 

EXTENT OF LIABILITY

The goods issued by Black Mountain Bikes are tested and dispatched in 90% assembled form. This requires the end user to assemble some simple parts of the bike. You will be notified of the basic tools required for assembly prior to your goods arriving. We strongly advise that a qualified bicycle mechanic assembles the bicycle, makes any checks and makes any changes required. Any worries regarding bicycle components should be investigated immediately and the bicycle should not be ridden until safety is confirmed by a qualified bicycle mechanic. In the instance of a product failing under normal warranty conditions, Jennock Ltd t/a Black Mountain Bikes will endeavour to compensate you for the failed parts.

Cycling is a dangerous activity. Always abide by the highway code, ensure you supervise your children on their bikes and make sure that they always wear a helmet.

You must follow the period maintenance checks as set out in the user manual.

Jennock Ltd t/a Black Mountain Bikes is not responsible for any harm, injury or death caused to yourself or any third parties when using products of Black Mountain Bikes.

CHANGES TO THIS AGREEMENT

Jennock Ltd t/a Black Mountain Bikes reserves the right to make changes to our site, policies, and these terms and conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unforeseen, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

PRIVACY 

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

 

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

 

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at help@blackmountain.bikes or my post at:

 

Unit 7 Little Castle Business Parc,
Pen-y-Parc Road,
Raglan,
Monmouthshire
NP15 2BX

 

 

SECTION 3 - DISCLOSURE

 

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

 

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

 

SECTION 5 - THIRD-PARTY SERVICES

 

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

 

Links

 

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google analytics:

Our store uses Google Analytics to help us learn about store visits and the pages being viewed.

 

SECTION 6 - SECURITY

 

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

SECTION 7 - COOKIES

 

 Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

 _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

 _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

 _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

 _secure_session_id, unique token, sessional

 storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

 PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where

 

 

SECTION 8 - AGE OF CONSENT

 

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

QUESTIONS AND CONTACT INFORMATION

 

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at help@blackmountain.bikes or by mail at:

 

Black Mountain Bikes

Data & Privacy Compliance Officer

Unit 7 Little Castle Business Parc,

Pen-y-Parc Road,

Raglan,

Monmouthshire

UK

NP15 2BX

CONSENT 

Cookie Consent: When you first visit us, we'll tell you about our cookies and ask you to agree if we can use them. If you agree to our use of cookies at this stage, we take this as clear consent to us using cookies, and you understand that should you wish to revoke your permission, you will need to adjust your browser settings accordingly.

What do I need to know about cookies?

A cookie is a small amount of information that’s downloaded to your computer or device when you visit certain websites. We use a number of different cookies on the our website, including strictly necessary, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor

You can change your cookie settings at any time and you can find out how to stop your browser tracking your info here.

In May 2012, the EU Privacy and Electronic Communications Regulations came into force in the UK. The regulations make it clear that all UK websites need to gain consent from people visiting the site to store 'cookies' on their computers. In May 2018, these regulations have been enhanced under the EU’s GDPR regulations. Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored, however if you do turn cookies off this will limit the service that we are able to provide to you.  If you wish to change your cookie settings or block cookies altogether please see www.aboutcookies.org.

There are different types of cookies:

First-party cookies: These cookies are set by the website you’re visiting. And only that website can read them.

Third-party cookies: These cookies are set by someone other than the owner of the website you’re visiting. Some Black Mountain web pages may also contain content from other sites like YouTube or Flickr, which may set their own cookies. Also, if you share a link to a Black Mountain page, the service you share it on (for example, Facebook) may set a cookie on your browser. We have no control over third-party cookies - you can turn them off, but not through us.

How long do cookies last?

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

How do I control my cookies and tracking?

When you first visit us, we'll tell you about our cookies and ask you to agree if we can use them. If you agree to our use of cookies at this stage, we take this as clear consent to us using cookies, and you understand that should you wish to revoke your permission, you will need to adjust your browser settings accordingly. Stopping all cookies might mean you can't access some Black Mountain services, or that some of them might not work properly for you. Another way to control some tracking is in the settings on your device.

 

Our store is powered by Shopify eCommerce. Examples of the cookies that we or Shopify may place for visitors of our store include:

A) Cookies Necessary for the Functioning of the Store:

_ab : Used in connection with access to admin.
_orig_referrer :  Used in connection with shopping cart.
_secure_session_id :  Used in connection with navigation through a storefront.
Cart : Used in connection with shopping cart.
cart_sig : Used in connection with checkout.
cart_ts : Used in connection with checkout.
checkout_token : Used in connection with checkout.
Secret : Used in connection with checkout.
Secure_customer_sig : Used in connection with customer login.
storefront_digest :  Used in connection with customer login.

 

B) Cookies for Reporting and Analytics

_landing_page : Track landing pages.
_orig_referrer : Track landing pages.
_s : Analytics.
_shopify_fs : Analytics.
_shopify_s : Analytics.
_shopify_sa_p : Analytics relating to marketing & referrals.
_shopify_sa_t : Analytics relating to marketing & referrals.
_shopify_uniq : Analytics.
_shopify_visit : Analytics.
_shopify_y : Analytics.
_y : Analytics.
tracked_start_checkout : Analytics relating to checkout.

Black Mountain Bikes is trading name of Jennock Ltd, a company registered in the UK:

 
Jennock Ltd
Summer Hill Works
Powell Street
Birmingham
B1 3DH

Company No. 08791963

Our operating address is

Unit 7 Little Castle Business Parc
Pen-y-Parc Road
Raglan
Monmouthshire
NP15 2BX

Telephone: 01291 639890

Email: help@blackmountain.bike