Our bikes are our babies – we invented the growing frame, designed custom components such as the handle-bars, saddle and the belt drive system - even the nuts and bolts are to our design or specification. This means we can give you expert support, from buying advice to technical help, and if something does go wrong, we’ll fix it. Give us a call on 01291 639890, email us at or start an online chat session below.

Our EPOK bikes are designed to fit for longer, and to live a long life in your family and others – so we guarantee the frames and forks for 3 years. Unlike other kids’ bike brands, we think the warranty should apply to the bike, not to just the first owner, so we allow you to transfer the warranty to a second owner, should you sell the bike on. For more information on our unique warranty transfer and details of the warranty on other parts, please see here.

You’ll love our bikes, and we are so confident of this that should you change your mind, or if the bike does not fit, within 60 days of purchase, we’ll refund or exchange the bike. (We don’t burden you with onerous T&Cs’, but we would expect the bike only to have been test-ridden on a clean, dry surface for example, and returned in all of its original packaging.) Full details can be found here.

Some bike companies can be a bit ‘vague’ as to when they will have built your bike, and when you’ll have it delivered. At Black Mountain, all of our bikes are pre-built, in-stock and ready to go. In the UK, we offer a standard economy delivery service, or you can choose to upgrade your delivery to Next Day - if your order is placed before 12 noon Monday to Friday, your bike will be despatched the same day, and delivered by midday the next day (including Saturday!) We use DPD to deliver our bikes - you’ll get a one hour delivery window, with notification by SMS and email, so you don't have to wait in all day. For more information on UK, EU and Worldwide delivery options, click here.

Every bike is fully inspected before it leaves Black Mountain HQ in Monmouthshire. We check and fine-tune over 60 parts of the bike, from brakes to saddle, to make sure it’s safe and ready to go. We can even assemble our PINTO and SKØG bikes into which ever mode you want – as standard they arrive in balance bike mode, but we can also install the PowerPack for you so it arrives in pedal bike mode. Just drop us a note when you check-out.

We use state-of-the-art AES-256 bit encryption for our payments, via one of the largest payment gateways in the world, Stripe, using the most stringent level of certification available in the payments industry. We never store your personal or credit card data and we never, ever give your details to anyone else. We also accept payment via PayPal. Our bikes are then delivered in our custom designed BikeBox – tailored to your bike, keeping it totally safe and secure during its travels.

We’d love to welcome you at our head office and showroom near Raglan Castle in Monmouthshire. You can see the bikes, test ride and have a bike fitted, and buy in-store to ride away the same day. You can also bring bikes back in for service or free conversion from one mode to another. To book a service appointment, contact us.